Paul Mango is a Director in McKinsey's Pittsburgh office
where he leads the North American Payor/Provider practice. He joined
the Firm initially in 1988, left in 1991 to start and operate a
clinical laboratory diagnostics business, and then rejoined the Firm
in 1996 to further develop its presence in the health care industry.
Paul has led recent health care engagements spanning a broad
spectrum of strategy, operations, and organization topics, with an
increasing emphasis on such areas new approaches to medical
management, development of distinctive service strategies, physician
channel management effectiveness, and applying lean manufacturing
principles to patient care delivery processes. He has also worked
recently on enhancing hospitals' ability to effectively introduce
new drugs and medical devices. He works extensively with some of the
country's largest payors and providers and has also spent a
significant amount of time serving health care clients in Europe,
Asia, and the Middle East.
Since 1997, Paul has co-authored five articles published in the
McKinsey Quarterly. The first, titled "GPOs Are No Panacea For U.S.
Hospitals" focused on how integrated health systems could better
exploit a growing number of supply chain reconfiguration
opportunities. The second, titled "M&A Malpractice" examined the
failure of hospitals to create the value anticipated from mergers.
The third, titled "Hospital Heal Thyself" suggested practical
alternatives to physician practice ownership as a means of
influencing the channel. The fourth, titled "Hospitals Get Serious
About Operations" examined the trend in operating efficiency in U.S.
hospitals in the new millennium. The fifth, entitled "The Case for
Boutique Health Care" offers a brief overview of the increasing
trend of nonprofit hospitals offering premium services and
accommodations to patients willing and able to pay for them.
During his five years away from McKinsey, Paul served as the
Executive Vice President and Chief Operating Officer at the
Institute for Transfusion Medicine, a private biotech services firm
located in Pittsburgh.
Prior to joining McKinsey in 1988, Paul served five years as a field
artillery officer in the US Army. He left the service in 1986 as a
Captain. Paul's formal education include a General Engineering
degree from West Point where he graduated as a distinguished cadet
in 1981, and a Masters in Business Administration from Harvard
University where he graduated as a Baker Scholar in 1988.